This Privacy Policy explains how Exclusive Golf Carts (“we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit our website, contact us, request a quotation, place an order, arrange delivery/collection, or use our services. We aim to process personal information responsibly and in line with applicable South African data protection principles, including the Protection of Personal Information Act (POPIA).
Business Contact Details
Business Name: Exclusive Golf Carts
Address: Mervin J Erlank Complex, Recreation Rd, Square Hill Park, Kimberley – NC
Email: info@exclusivegolfcart.co.za
Phone: +27 053 110 0728
WhatsApp: +27 60 331 043
1) What Personal Information We Collect
We may collect personal information directly from you, automatically from your device, and/or from service providers involved in providing our services.
1.1 Information you provide to us
Depending on your interaction with us, this may include:
- Full name and surname
- Company name and registration details (if applicable)
- Email address
- Phone number and WhatsApp number
- Billing address and delivery address
- Order information (items purchased, quantities, preferences, cart specifications, custom build details)
- Payment-related information (transaction references and confirmation details).
Note: We do not intentionally store full card details if payments are processed by third-party payment providers. - Communications with us (emails, messages, WhatsApp chats, call notes)
- Warranty, service, and support information (e.g., product serial numbers, battery details, service history)
1.2 Information collected automatically (website and device data)
When you use our website, we may collect:
- IP address
- Browser type and device information
- Pages viewed and actions taken on the site
- Approximate location (based on IP)
- Referring/exit pages and timestamps
1.3 Information from third parties
We may receive information from:
- Delivery and courier partners (delivery updates, proof of delivery)
- Payment processors (payment status, transaction confirmations)
- Marketing and analytics providers (aggregated site usage data)
2) Why We Collect Personal Information (Purpose of Processing)
We use your personal information to:
- Provide quotations and respond to enquiries
- Process orders, payments, and refunds
- Arrange delivery, collection, and shipping updates
- Provide customer support, warranty handling, repairs, and service bookings
- Communicate about your order (including via email, phone, and WhatsApp)
- Prevent fraud and maintain security
- Improve our website, services, and product offerings
- Comply with legal obligations (tax, accounting, and regulatory requirements)
3) Legal Bases / Grounds for Processing (POPIA Principles)
We process personal information where:
- it is necessary to perform a contract with you (e.g., fulfilling an order),
- it is necessary to take steps requested by you prior to contracting (e.g., providing a quote),
- you have consented (where required),
- it is necessary for our legitimate business interests (e.g., fraud prevention, service improvement), and/or
- we must comply with legal obligations.
4) How We Share Personal Information
We do not sell your personal information. We may share your information with trusted third parties only where necessary to provide our services, including:
- Courier/freight and logistics providers (name, contact number, delivery address, delivery notes)
- Payment processors and financial institutions (to process payments and confirm transactions)
- IT and website service providers (hosting, email systems, security services)
- Marketing/analytics services (where used, often in aggregated form)
We may also disclose information if required by law, regulation, court order, or to protect our rights, customers, or the public.
5) Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- enable core website functionality,
- remember preferences,
- measure site performance and usage,
- improve marketing effectiveness (where enabled).
You can usually control cookies through your browser settings. Disabling cookies may affect website functionality.
6) Direct Marketing and Communications
We may contact you regarding:
- order confirmations, delivery updates, and support (service messages), and/or
- marketing messages (such as promotions, product updates), where permitted.
You can opt out of marketing communications at any time by:
- using the unsubscribe option (if provided), or
- contacting us at info@exclusivegolfcart.co.za.
Operational/service communications (e.g., order or delivery updates) may still be sent when necessary.
7) Data Security and Protection
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Measures may include:
- access controls and password protection,
- secured systems and reputable hosting,
- limiting access to authorised personnel and service providers.
No system is 100% secure. If a data incident occurs, we will take appropriate steps to address it and comply with legal requirements.
8) Data Retention (How Long We Keep Information)
We keep personal information only for as long as necessary to:
- fulfil the purposes described in this policy,
- maintain records for warranty, service, and customer support, and
- meet legal, tax, and accounting requirements.
Retention periods vary depending on the type of record and applicable legal obligations. When information is no longer required, we will securely delete or anonymise it where appropriate.
9) Your Rights (POPIA)
Subject to applicable law, you may have the right to:
- request access to your personal information,
- request correction of inaccurate or incomplete information,
- object to certain processing (including direct marketing),
- request deletion of information where appropriate,
- lodge a complaint with the relevant authority.
To exercise your rights, contact us using the details in Section 12.
10) Third-Party Links
Our website may contain links to third-party sites (e.g., payment providers, couriers, social platforms). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.
11) Children’s Privacy
Our products and services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can address it.
12) Contact Us (Privacy Enquiries)
If you have questions about this Privacy Policy or how we handle personal information, contact:
Email: info@exclusivegolfcart.co.za
Phone: +27 053 110 0728
WhatsApp: +27 60 331 043
Address: Mervin J Erlank Complex, Recreation Rd, Square Hill Park, Kimberley – NC
13) Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The version posted on our website will be the current version, and the effective date will apply from the date of publication.